For Digital Goods
Chargeback recovery for digital goods and downloads
Digital goods disputes lean on 'product not received' and 'not as described'. Card networks demand proof of delivery for intangible goods.
Industry chargeback rate
0.9–1.5%
Amavest target rate
<0.5%
Digital-goods win rate
65–75%
Common dispute reasons
- Product not received (13.1)
- Not as described (13.3)
- Unauthorized charge (10.4)
- Refund not processed (13.6)
The Amavest playbook
Delivery proof automation
Amavest captures download IP, timestamp, and file hash — the strongest digital-goods evidence.
Description match
Product-page snapshots at time-of-sale are attached to every 'not as described' response.
Refund policy exhibit
The public refund policy and customer acceptance are bundled by default.
60-day guarantee
Recover 3× your subscription in 60 days — or refund.
Purpose-built for digital goods. If Amavest doesn’t defend at least 3× your monthly fee in successful dispute responses within 60 days, we refund it.
FAQ
How do you prove delivery for a PDF or download?
Amavest logs the authenticated download event: IP, user agent, timestamp, file hash. That log becomes a compliance record on every response.