For SaaS
Chargeback recovery for SaaS companies
SaaS disputes cluster around 'subscription not cancelled', trial-to-paid, and seat overages. Card networks require evidence of ongoing usage and consent.
Industry chargeback rate
0.4–0.9%
Amavest target rate
<0.3%
Avg. dispute win rate
65%+
Common dispute reasons
- Cancelled subscription still billed (10.4)
- Trial converted without notice
- Seat/plan upgrade disputed
- Duplicate processing
The Amavest playbook
Usage-log evidence
Amavest attaches login and activity timestamps proving the account was active through the disputed period.
T&C acceptance capture
Signup terms acceptance is bundled with every response — the #1 evidence networks weight.
Duplicate detection
Amavest flags duplicate charges within 60s and auto-refunds before a chargeback opens.
60-day guarantee
Recover 3× your subscription in 60 days — or refund.
Purpose-built for saas. If Amavest doesn’t defend at least 3× your monthly fee in successful dispute responses within 60 days, we refund it.
FAQ
We use Stripe Billing — does that work?
Yes. Amavest connects directly to Stripe, reads invoice + subscription events, and drafts responses referencing them.
Can we deflect disputes before they open?
Yes. Amavest hosts a customer portal at amavest.org where customers look up charges — this alone deflects 15–25% of would-be chargebacks.