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Visa · 12.4Processing28% industry win rate

Incorrect Account Number

Transaction posted to wrong account.

Required evidence

  • Original receipt with correct PAN

Playbook

Prove the correct account number was captured; issuer must move funds.

Amavest auto-bundles this

When a dispute hits your Stripe account with code 12.4, Amavest pulls the evidence above, drafts the response, and submits it before the deadline.

Related processing codes

Frequently asked questions

What does Visa chargeback reason code 12.4 mean?
Transaction posted to wrong account.
What is the win rate for Visa 12.4 disputes?
Industry-observed representment win rate for Visa 12.4 (Incorrect Account Number) averages around 28% when the correct evidence is submitted within the network's response window.
What evidence is required to fight a Visa 12.4 chargeback?
To dispute Visa 12.4, acquirers typically require: Original receipt with correct PAN.
How should a merchant respond to a Visa 12.4 dispute?
Prove the correct account number was captured; issuer must move funds.