Visa · 13.6Processing71% industry win rate
Credit Not Processed
Cardholder claims a refund/credit was promised but never issued.
Required evidence
- Refund receipt / ACH trace
- Refund policy timelines
- Communication log with the customer
Playbook
If refund was issued, submit the refund confirmation with settlement date. If policy denied refund, submit the T&Cs the customer accepted.
Amavest auto-bundles this
When a dispute hits your Stripe account with code 13.6, Amavest pulls the evidence above, drafts the response, and submits it before the deadline.
Related processing codes
Frequently asked questions
- What does Visa chargeback reason code 13.6 mean?
- Cardholder claims a refund/credit was promised but never issued.
- What is the win rate for Visa 13.6 disputes?
- Industry-observed representment win rate for Visa 13.6 (Credit Not Processed) averages around 71% when the correct evidence is submitted within the network's response window.
- What evidence is required to fight a Visa 13.6 chargeback?
- To dispute Visa 13.6, acquirers typically require: Refund receipt / ACH trace; Refund policy timelines; Communication log with the customer.
- How should a merchant respond to a Visa 13.6 dispute?
- If refund was issued, submit the refund confirmation with settlement date. If policy denied refund, submit the T&Cs the customer accepted.