Visa · 13.2Consumer55% industry win rate
Cancelled Recurring Transaction
Cardholder claims a recurring charge was billed after cancellation.
Required evidence
- Cancellation policy shown at signup
- Timestamped cancellation request logs (or absence thereof)
- Billing terms acknowledgment
- Access/usage logs after the disputed date
Playbook
If no cancellation was received before the billing date, submit signup T&Cs + usage logs showing continued service consumption.
Amavest auto-bundles this
When a dispute hits your Stripe account with code 13.2, Amavest pulls the evidence above, drafts the response, and submits it before the deadline.
Related consumer codes
Frequently asked questions
- What does Visa chargeback reason code 13.2 mean?
- Cardholder claims a recurring charge was billed after cancellation.
- What is the win rate for Visa 13.2 disputes?
- Industry-observed representment win rate for Visa 13.2 (Cancelled Recurring Transaction) averages around 55% when the correct evidence is submitted within the network's response window.
- What evidence is required to fight a Visa 13.2 chargeback?
- To dispute Visa 13.2, acquirers typically require: Cancellation policy shown at signup; Timestamped cancellation request logs (or absence thereof); Billing terms acknowledgment; Access/usage logs after the disputed date.
- How should a merchant respond to a Visa 13.2 dispute?
- If no cancellation was received before the billing date, submit signup T&Cs + usage logs showing continued service consumption.