What is the win rate for Mastercard 4855 disputes?

Industry-observed representment win rate for Mastercard 4855 (Goods or Services Not Provided) averages around 63% when the correct evidence is submitted within the network's response window.

What evidence is required to fight a Mastercard 4855 chargeback?

To dispute Mastercard 4855, acquirers typically require: Delivery confirmation; Digital goods access logs; Communication proving delivery.

Mastercard · 4855Consumer63% industry win rate

Goods or Services Not Provided

Cardholder alleges non-delivery of purchased items.

Required evidence

Delivery confirmation
Digital goods access logs
Communication proving delivery

Playbook

Delivery proof + access logs. Timestamp everything.

Amavest auto-bundles this

When a dispute hits your Stripe account with code 4855, Amavest pulls the evidence above, drafts the response, and submits it before the deadline.

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Related consumer codes

Frequently asked questions

What does Mastercard chargeback reason code 4855 mean?: Cardholder alleges non-delivery of purchased items.
What is the win rate for Mastercard 4855 disputes?: Industry-observed representment win rate for Mastercard 4855 (Goods or Services Not Provided) averages around 63% when the correct evidence is submitted within the network's response window.
What evidence is required to fight a Mastercard 4855 chargeback?: To dispute Mastercard 4855, acquirers typically require: Delivery confirmation; Digital goods access logs; Communication proving delivery.
How should a merchant respond to a Mastercard 4855 dispute?: Delivery proof + access logs. Timestamp everything.