What is the win rate for Visa 13.7 disputes?

Industry-observed representment win rate for Visa 13.7 (Cancelled Merchandise/Services) averages around 52% when the correct evidence is submitted within the network's response window.

What evidence is required to fight a Visa 13.7 chargeback?

To dispute Visa 13.7, acquirers typically require: Cancellation policy; Proof of no cancellation received before charge; Delivery/usage logs.

Visa · 13.7Consumer52% industry win rate

Cancelled Merchandise/Services

Cardholder claims to have cancelled but was still charged.

Required evidence

Cancellation policy
Proof of no cancellation received before charge
Delivery/usage logs

Playbook

Same play as 13.2 — timestamp the absence of cancellation and prove service delivery through the billing period.

Amavest auto-bundles this

When a dispute hits your Stripe account with code 13.7, Amavest pulls the evidence above, drafts the response, and submits it before the deadline.

Start free Free audit

Related consumer codes

Frequently asked questions

What does Visa chargeback reason code 13.7 mean?: Cardholder claims to have cancelled but was still charged.
What is the win rate for Visa 13.7 disputes?: Industry-observed representment win rate for Visa 13.7 (Cancelled Merchandise/Services) averages around 52% when the correct evidence is submitted within the network's response window.
What evidence is required to fight a Visa 13.7 chargeback?: To dispute Visa 13.7, acquirers typically require: Cancellation policy; Proof of no cancellation received before charge; Delivery/usage logs.
How should a merchant respond to a Visa 13.7 dispute?: Same play as 13.2 — timestamp the absence of cancellation and prove service delivery through the billing period.