What is the win rate for Amex C02 disputes?

Industry-observed representment win rate for Amex C02 (Credit Not Processed) averages around 68% when the correct evidence is submitted within the network's response window.

What evidence is required to fight a Amex C02 chargeback?

To dispute Amex C02, acquirers typically require: Refund receipt; Policy T&Cs.

Amex · C02Processing68% industry win rate

Credit Not Processed

Refund promised but not issued.

Required evidence

Refund receipt
Policy T&Cs

Playbook

Submit refund confirmation or policy denying refund.

Amavest auto-bundles this

When a dispute hits your Stripe account with code C02, Amavest pulls the evidence above, drafts the response, and submits it before the deadline.

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Related processing codes

Visa · 13.6
Credit Not Processed
Visa · 12.3
Incorrect Currency
Visa · 12.1
Late Presentment
Visa · 12.2
Incorrect Transaction Code

Frequently asked questions

What does Amex chargeback reason code C02 mean?: Refund promised but not issued.
What is the win rate for Amex C02 disputes?: Industry-observed representment win rate for Amex C02 (Credit Not Processed) averages around 68% when the correct evidence is submitted within the network's response window.
What evidence is required to fight a Amex C02 chargeback?: To dispute Amex C02, acquirers typically require: Refund receipt; Policy T&Cs.
How should a merchant respond to a Amex C02 dispute?: Submit refund confirmation or policy denying refund.