Amex · C05Consumer50% industry win rate
Goods/Services Cancelled
Cardholder cancelled but was charged.
Required evidence
- Cancellation policy
- Timestamp of cancellation vs charge
Playbook
Show cancellation occurred after cutoff or was never received.
Amavest auto-bundles this
When a dispute hits your Stripe account with code C05, Amavest pulls the evidence above, drafts the response, and submits it before the deadline.
Related consumer codes
Frequently asked questions
- What does Amex chargeback reason code C05 mean?
- Cardholder cancelled but was charged.
- What is the win rate for Amex C05 disputes?
- Industry-observed representment win rate for Amex C05 (Goods/Services Cancelled) averages around 50% when the correct evidence is submitted within the network's response window.
- What evidence is required to fight a Amex C05 chargeback?
- To dispute Amex C05, acquirers typically require: Cancellation policy; Timestamp of cancellation vs charge.
- How should a merchant respond to a Amex C05 dispute?
- Show cancellation occurred after cutoff or was never received.