What is the win rate for Amex C14 disputes?

Industry-observed representment win rate for Amex C14 (Paid by Other Means) averages around 55% when the correct evidence is submitted within the network's response window.

What evidence is required to fight a Amex C14 chargeback?

To dispute Amex C14, acquirers typically require: Auth codes for both transactions; Distinct order IDs.

Amex · C14Processing55% industry win rate

Paid by Other Means

Cardholder claims payment made by other means.

Required evidence

Auth codes for both transactions
Distinct order IDs

Playbook

Prove the two charges are for different orders.

Amavest auto-bundles this

When a dispute hits your Stripe account with code C14, Amavest pulls the evidence above, drafts the response, and submits it before the deadline.

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Related processing codes

Frequently asked questions

What does Amex chargeback reason code C14 mean?: Cardholder claims payment made by other means.
What is the win rate for Amex C14 disputes?: Industry-observed representment win rate for Amex C14 (Paid by Other Means) averages around 55% when the correct evidence is submitted within the network's response window.
What evidence is required to fight a Amex C14 chargeback?: To dispute Amex C14, acquirers typically require: Auth codes for both transactions; Distinct order IDs.
How should a merchant respond to a Amex C14 dispute?: Prove the two charges are for different orders.