What is the win rate for Amex C28 disputes?

Industry-observed representment win rate for Amex C28 (Cancelled Recurring Billing) averages around 52% when the correct evidence is submitted within the network's response window.

What evidence is required to fight a Amex C28 chargeback?

To dispute Amex C28, acquirers typically require: Cancellation logs; Continued usage.

Amex · C28Consumer52% industry win rate

Cancelled Recurring Billing

Recurring charge after cancellation.

Required evidence

Cancellation logs
Continued usage

Playbook

Same play as Visa 13.2 / MC 4841.

Amavest auto-bundles this

When a dispute hits your Stripe account with code C28, Amavest pulls the evidence above, drafts the response, and submits it before the deadline.

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Related consumer codes

Visa · 13.1
Merchandise/Services Not Received
Visa · 13.2
Cancelled Recurring Transaction
Visa · 13.3
Not as Described or Defective Merchandise
Visa · 13.7
Cancelled Merchandise/Services

Frequently asked questions

What does Amex chargeback reason code C28 mean?: Recurring charge after cancellation.
What is the win rate for Amex C28 disputes?: Industry-observed representment win rate for Amex C28 (Cancelled Recurring Billing) averages around 52% when the correct evidence is submitted within the network's response window.
What evidence is required to fight a Amex C28 chargeback?: To dispute Amex C28, acquirers typically require: Cancellation logs; Continued usage.
How should a merchant respond to a Amex C28 dispute?: Same play as Visa 13.2 / MC 4841.