What is the win rate for Amex C31 disputes?

Industry-observed representment win rate for Amex C31 (Goods/Services Not as Described) averages around 47% when the correct evidence is submitted within the network's response window.

What evidence is required to fight a Amex C31 chargeback?

To dispute Amex C31, acquirers typically require: Listing snapshot; Fulfillment photos; Support tickets.

Amex · C31Consumer47% industry win rate

Goods/Services Not as Described

Product materially differs from description.

Required evidence

Listing snapshot
Fulfillment photos
Support tickets

Playbook

Prove parity between listing and delivered item.

Amavest auto-bundles this

When a dispute hits your Stripe account with code C31, Amavest pulls the evidence above, drafts the response, and submits it before the deadline.

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Related consumer codes

Frequently asked questions

What does Amex chargeback reason code C31 mean?: Product materially differs from description.
What is the win rate for Amex C31 disputes?: Industry-observed representment win rate for Amex C31 (Goods/Services Not as Described) averages around 47% when the correct evidence is submitted within the network's response window.
What evidence is required to fight a Amex C31 chargeback?: To dispute Amex C31, acquirers typically require: Listing snapshot; Fulfillment photos; Support tickets.
How should a merchant respond to a Amex C31 dispute?: Prove parity between listing and delivered item.