What is the win rate for Amex C32 disputes?

Industry-observed representment win rate for Amex C32 (Goods/Services Damaged or Defective) averages around 40% when the correct evidence is submitted within the network's response window.

What evidence is required to fight a Amex C32 chargeback?

To dispute Amex C32, acquirers typically require: Fulfillment QA; Return policy; Warranty terms.

Amex · C32Consumer40% industry win rate

Goods/Services Damaged or Defective

Cardholder claims damaged/defective delivery.

Required evidence

Fulfillment QA
Return policy
Warranty terms

Playbook

Offer remedy through warranty. Document good-faith support.

Amavest auto-bundles this

When a dispute hits your Stripe account with code C32, Amavest pulls the evidence above, drafts the response, and submits it before the deadline.

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Related consumer codes

Frequently asked questions

What does Amex chargeback reason code C32 mean?: Cardholder claims damaged/defective delivery.
What is the win rate for Amex C32 disputes?: Industry-observed representment win rate for Amex C32 (Goods/Services Damaged or Defective) averages around 40% when the correct evidence is submitted within the network's response window.
What evidence is required to fight a Amex C32 chargeback?: To dispute Amex C32, acquirers typically require: Fulfillment QA; Return policy; Warranty terms.
How should a merchant respond to a Amex C32 dispute?: Offer remedy through warranty. Document good-faith support.