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Amex · M49Consumer28% industry win rate

Vehicle Rental — Theft/Loss of Use

Loss-of-use fee disputed.

Required evidence

  • Rental agreement
  • Loss-of-use policy

Playbook

Signed agreement disclosing fees.

Amavest auto-bundles this

When a dispute hits your Stripe account with code M49, Amavest pulls the evidence above, drafts the response, and submits it before the deadline.

Related consumer codes

Frequently asked questions

What does Amex chargeback reason code M49 mean?
Loss-of-use fee disputed.
What is the win rate for Amex M49 disputes?
Industry-observed representment win rate for Amex M49 (Vehicle Rental — Theft/Loss of Use) averages around 28% when the correct evidence is submitted within the network's response window.
What evidence is required to fight a Amex M49 chargeback?
To dispute Amex M49, acquirers typically require: Rental agreement; Loss-of-use policy.
How should a merchant respond to a Amex M49 dispute?
Signed agreement disclosing fees.