What is the win rate for Amex R13 disputes?

Industry-observed representment win rate for Amex R13 (No Reply) averages around 55% when the correct evidence is submitted within the network's response window.

What evidence is required to fight a Amex R13 chargeback?

To dispute Amex R13, acquirers typically require: Full documentation.

Amex · R13Processing55% industry win rate

No Reply

Merchant did not respond to inquiry.

Required evidence

Full documentation

Playbook

Respond within Amex's stated window with full evidence packet.

Amavest auto-bundles this

When a dispute hits your Stripe account with code R13, Amavest pulls the evidence above, drafts the response, and submits it before the deadline.

Start free Free audit

Related processing codes

Visa · 13.6
Credit Not Processed
Visa · 12.3
Incorrect Currency
Visa · 12.1
Late Presentment
Visa · 12.2
Incorrect Transaction Code

Frequently asked questions

What does Amex chargeback reason code R13 mean?: Merchant did not respond to inquiry.
What is the win rate for Amex R13 disputes?: Industry-observed representment win rate for Amex R13 (No Reply) averages around 55% when the correct evidence is submitted within the network's response window.
What evidence is required to fight a Amex R13 chargeback?: To dispute Amex R13, acquirers typically require: Full documentation.
How should a merchant respond to a Amex R13 dispute?: Respond within Amex's stated window with full evidence packet.